Returns

We accept returns within 30 days of delivery for unused items in their original packaging. To be eligible for a return, your item must be unused, undamaged, and include all original tags, manuals, and accessories.

• Return requests must be approved before sending items back.

• To start a return, contact our support team at [surronbikes74@gmail.com ] with your order number and photos of the product (if applicable).

• Customers are responsible for return shipping costs unless the product was defective or incorrect.

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

• Approved refunds will be processed within 5–10 business days back to your original payment method.

• Shipping fees and custom charges (if any) are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [surronbikes74@gmail.com] with clear photos. We’ll arrange a replacement or refund at no extra cost.

Non-Returnable Items

• Used or installed parts

• Clearance or sale items

• Customized or special-order products

Cancellations

Orders can be canceled within 24 hours of purchase before shipping. After this window, standard return policies apply.

Need help?

Contact us at [surronbikes74@gmail.com] for questions related to refunds and returns.